Managing contractor relationships in international industrial projects requires balancing commercial firmness with clear procedural protocols to neutralize opportunistic claims and schedule extension requests.
1. Standardized Claim Defense Protocol (5W1H)
When claims for additional costs, site alignment mismatches, or delay damages arise, evaluation must adhere to a quantitative factual audit:
| Audit Vector | Verification Requirement | Governance Standard |
|---|---|---|
| Contractual Baseline | Clause reference & notice timing compliance | Strict compliance with 14-day notice windows |
| Causation Proof | Direct evidence attributing delay to Owner | Exclusion of concurrent contractor delays |
| Critical Path Impact | Time Impact Analysis (TIA) on Primavera/MS Project | Zero claim acceptance on non-critical activities |
| Cost Substantiation | Audited timesheets, material invoices & rate sheets | Rejection of lump-sum or estimated overheads |